(647) 502-5008 | Mississauga | Milton | Oakville
Everything You Need to Know About Our Cleaning Services
Have a question for Exclusive Home Services? Find answers to the most common questions about our carpet, upholstery, tile & grout, and window cleaning services.
The average drying time is about 4 to 6 hours, depending on several factors:
Note: The application of carpet or fabric protection will make the drying process take a bit longer. You can speed up drying by opening windows, using fans, or running your HVAC system.
We treat all spotted and stained areas with the most professional techniques available today and are successful more than 97% of the time.
Rest assured: we completely exhaust our arsenal of cleaners before we declare a stain is permanent. Different stains require different treatments, and our technicians are trained to identify stain types and use the appropriate removal methods.
Some stains that may be permanent include:
We use only the safest, most effective technology to assure not only your satisfaction but your safety as well.
We do not use any harsh chemicals or leave any irritant residues. All of our cleaning solutions are:
These are the same products we trust to use in our own homes with our own families. Your safety is our top priority.
We use the recommended method by carpet manufacturers, which is hot water extraction (also known as steam cleaning).
This method involves:
This is the most effective cleaning method available and is recommended by major carpet manufacturers including Beaulieu Canada, Tandus Flooring, and Summit International. It provides the deepest clean while being safe for your carpets and family.
For homes: We use our powerful truck-mounted system. This provides:
For high-rise buildings: We have a powerful portable system that delivers excellent results when truck-mount access isn't available.
Both systems use professional-grade equipment that far exceeds the cleaning power of rental machines or consumer-grade units.
We operate Monday to Saturday between the hours of 9:00 AM until dark.
For commercial clients, we also offer after-hours and weekend service to minimize business disruption. Contact us to discuss flexible scheduling options.
We recommend professional carpet cleaning:
Regular professional cleaning extends carpet life, maintains appearance, improves indoor air quality, and is often required to keep manufacturer warranties valid.
Yes! We offer a 100% satisfaction guarantee.
If you're not completely satisfied with any aspect of our cleaning, simply let us know within 24-48 hours. We'll return to re-clean those areas at absolutely no extra charge - no questions asked, no hassle.
We stand behind our work because we're confident in the quality we deliver every single time. Your complete satisfaction is our goal.
Pricing depends on several factors:
We provide free, no-obligation quotes based on your specific needs. You can:
Yes! We specialize in pet odour and stain removal using:
Pet odour and stain treatment is an additional service that requires specialized products and extra time. We'll assess the severity during inspection and provide honest feedback about expected results.
Important: Older, set-in pet stains that have been there for months or years may be more challenging to remove completely.
Yes, we are fully insured and bonded.
We carry comprehensive liability insurance and bonding to protect your property, belongings, and peace of mind. In the extremely rare event of any damage or incident, you're fully covered.
This protection means you can relax knowing you're working with a legitimate, professional company that takes responsibility seriously. We can provide proof of insurance upon request.
Ideally, yes - we prefer that someone is home so we can:
However, if you need to leave, we can work with you on arrangements. Many clients provide access and return later for a final walkthrough. Just let us know your preference when booking.
Booking is easy! You have three options:
We'll provide a quote, discuss your needs, and schedule a convenient time for service. We typically book appointments 3-7 days in advance, but same-week service may be available depending on our schedule.
We recommend booking 3-7 days in advance to ensure your preferred date and time.
However, we understand that sometimes you need service quickly. We often have same-week availability, and in some cases, we can accommodate next-day service.
Spring and fall are our busiest seasons, so booking further in advance during these times ensures you get your preferred schedule.
We serve the entire Greater Toronto Area, including:
If you're not sure if we serve your area, just ask! We may be able to accommodate locations outside our primary service area depending on the job size.
We're here to help! Contact us anytime and we'll be happy to answer any questions you have about our cleaning services.